How to Book Tickets

Booking your tickets online is quick, easy and secure.

Step 1 – Choose Your Performance

Select the performance you'd like to attend from the Home page or Upcoming Shows.

Step 2 – Read the Terms & Conditions

Before selecting your seats, please read the Terms & Conditions displayed at the top of the booking page.

Additional terms relating to individual societies or productions can be found on our Terms & Conditions page.

Step 3 – Select Your Seats

Click on each seat you'd like to book.

Using a mobile phone or tablet? You may need to tap a seat twice before it is added to your basket.

Before continuing, please ensure:

All selected seats appear in your basket.
Every member of your party, including babies and young children, has their own allocated seat.

Step 4 – Checkout

Click Checkout to continue.

Step 5 – Sign In or Create an Account

New Customers
Select Continue under the New Customer section.

Returning Customers
Sign in using your registered email address and password.

Step 6 – Enter Your Details

Complete your contact and billing information.

Your address is required for payment verification only. Tickets are not sent by post.

Step 7 – Complete Payment

Payments are processed securely by Stripe.

Please check your payment details carefully before submitting. If your payment is unsuccessful, you'll be able to try again.

Accessing Your Tickets

Once your booking is complete, you'll receive a confirmation email.

You can access your tickets by either:

Clicking Get Tickets Here in your confirmation email, or
Logging into your account and selecting My Account → My Orders → Get Tickets Here.

E-Ticket Authorisation

Tickets are not authorised immediately.

If you see "E-Tickets Not Available", your booking is simply awaiting authorisation.

Most bookings are authorised within 48 hours, provided:

Your payment has been received successfully.
Your booking does not leave a single empty seat between groups.

You'll receive a further email as soon as your tickets are available.

Please remember to check your Junk or Spam folder.

On the Day of Your Visit

Please bring your barcoded ticket, either:

Printed, or
Displayed on your mobile device.

Booking confirmation emails cannot be scanned for admission.

If required, tickets can be printed at the theatre for 50p per ticket.

Families with Young Children

Every visitor, including babies, must have their own allocated seat.

Baby Changing Facilities

Baby changing facilities are available in:

The accessible toilet at the rear of the auditorium.
The ladies' toilets in the upstairs Madge Bayes Hall Bar.

Buggies & Pushchairs

Folded buggies and pushchairs may be stored:

In the wheelchair spaces in front of seats B5–B7 and B20–B22 when not required for wheelchair users.
At the Box Office (left entirely at the owner's risk).

Please ensure all buggies are folded and do not obstruct aisles or emergency exits.

Wheelchair Spaces

Hyde Festival Theatre has up to four wheelchair spaces located in front of seats B5–B7 and B20–B22.

We recommend companions book the seats immediately behind these spaces.

If you intend to transfer from your wheelchair into a theatre seat, seats B5–B7 or B20–B22 provide the greatest amount of space.

If you require any assistance before booking, please contact our office.

Booster Seats

A limited number of booster seats are available for children.

These are provided on a first come, first served basis and cannot be reserved in advance.

Please ask a member of our Front of House team when you arrive.

Booking Information

Please read the following information before purchasing your tickets.

Single Seat Gaps

To maximise seating availability, please avoid leaving a single empty seat between bookings.

Bookings that leave a single seat gap may not be authorised.

Where possible, we'll move your booking to the nearest suitable seats to remove the gap. A £1.00 administration fee per ticket applies to any seating amendments made for this reason.

If suitable alternative seats are unavailable, or the administration fee is not paid, your booking may be cancelled in accordance with our Single Seat Gap Policy.

Booking Amendments

Need to change your booking?

Please email info@sparksem.co.uk.

A £1.00 administration fee per ticket applies to all booking amendments. Updated tickets will be issued once your request has been processed.

Refund Policy

All ticket sales are non-refundable, unless a performance is cancelled by the hosting society or organisation.

Attending with Babies or Young Children

In accordance with the theatre licence, every person entering the auditorium—including babies—must have their own valid ticket and allocated seat.

This ensures the theatre does not exceed its licensed capacity.

If a performance is sold out and not every member of your party has a ticket, you may be asked to wait until the performance has started to see whether a seat becomes available due to a customer not attending.

Accessible & Restricted View Seating

Seats marked WC are wheelchair spaces only and do not contain a physical seat.
Seats outside the centre block (Seats 1–7 and 20–26) are designated Restricted View seating.

If you require assistance before booking, please contact our office and we'll be happy to help.

Theatre Refreshments

From 31 March 2026, customers may no longer bring food or drinks into Hyde Festival Theatre, including snacks, confectionery and soft drinks.

A range of refreshments is available to purchase at the theatre.

Need Help?

If you need assistance with your booking or account, we're here to help.

Telephone: 0161 327 2781 (Option 2)

Office Hours: Monday–Thursday, 4:00pm–7:00pm

Email: info@sparksem.co.uk

Please note that our office is closed on performance days. If you require assistance on the day of a performance, please arrive early and speak to the Box Office team.

We look forward to welcoming you to Hyde Festival Theatre and hope you enjoy your visit.