IMPORTANT MESSAGE REGARDING COVID-19 CORONAVIRUS AT HYDE FESTIVAL THEATRE:

When booking your ticket, the following will apply:

1. The doors will open 30 minutes prior to the starting time. You will be expected to scan your own tickets upon entry. Please print your tickets at home or email info@sparksem.co.uk - We will not be selling tickets on the door and is for advance bookings only.

2. There is a very restricted audience. Follow all one way routes and signage. Cleaning materials will be provided and the auditorium will be cleaned between showings including the use of a sanitiser fogger to clean the air and surfaces between showings. You must wear a mask in the auditorium and when moving around the theatre. You will be subject to the legislation regarding Coronavirus at the time of your showing.

3. We reserve the right to hold your details on your booking for up to 21 days after your showing for Track and Trace purposes. Do not come to the theatre if you are experiencing any symptoms of Coronavirus or have come into contact with anyone who has for at least 14 days. All other terms and conditions apply. If you are experiencing symptoms, please contact info@sparksem.co.uk and inform us whether you plan to attend and hold a ticket or after your showing. 

 

If you have any other enquiries, please contact info@sparksem.co.uk and we will be more than happy to assist you.

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All of our tickets on www.sparksem.com are sold on the basis of the following arrangements:


A - All ticket orders are simply seat requests, Sparks reserves the right to amend your seat for any reason at any time.


B - All orders that leave a single seat gap will not have their tickets authorised. You may receive an email from the office. You may still be charged for the seat request/order and may not receive your tickets if you do this. Sparks will not be liable for entry being denied at the venue in this case.


C - Tickets must be presented to gain entry through our scanning system at the theatre. You must therefore print your tickets or display on your mobile device. If you cannot do this, you may send an email to info@sparksem.co.uk with your order number and request that your tickets are printed off for you and left in the box office for you to collect free of charge. If you do not request this service and still want your tickets printing at the box office on the evening for pre-paid orders, an additional £0.50 per seat must be paid to Sparks to facilitate this. Sparks or the society cannot be held responsible for entry being denied to the performance.


D - If booking a wheelchair space, you must occupy the allocated space in front of Seats B5-7 (WC1 and WC2) and Seats B20-22 (WC3 and WC4) as indicated on your ticket. These are not physical seats and you must bring your own wheelchair. For health and safety purposes, you cannot block the aisles and you may be asked to leave the theatre, without refund, if you do not follow this policy.


In addition to this, our societies impose the following terms and conditions for their performances: You can see the hosting society on the show page.

 




Additional Terms and Conditions relating to your hosting society or group:

 

1. All tickets are sold on a non-refundable, non-changeable basis. (If the society cancels the show, or adjusts the starting time by more than two hours, the full ticket price less the Sparks booking fee will be refunded)

 

2. Voluntary Exchanges - If you would like to change your seats

At the discretion of Sparks, you may swap your tickets if the seats you now want are available for the same price as you have paid, a 50p charge per seat will apply for every amendment.

Send an email to info@sparksem.co.uk stating your name, booking reference, current seats and seats you wish to swap to.

 

Keep the confirmation email for proof of purchase, however you will not be admitted into the theatre with this.

 

Please do not leave seat amendments until the box office. Any customer wishing to amend seats at the box office will be asked to wait until the performance start time to ease congestion at the theatre.

 

If you cannot find your e-ticket, log on to your account at www.sparksem.com and click 'My Account' - find your order and click on it. Then scroll down to 'Get Tickets Here' at the bottom of the page. Then print and bring with you.

 

 

 

 

 

Hyde Little Theatre (HLT) Society Specifics:

 

Group Bookings - If you would like us to hold seats for you, pending payment. We will do so and hold for you for 5 business days whilst you collect funds at our discretion. We cannot provide this service if the production is within 28 days. This applies to groups of 10 or more. Between Monday-Friday, groups of 10 or more will be entitled to book their entire group at a concessionary rate. This offer can be removed at any time. Refunds will not be permitted after you have booked and paid for your seats not following this offer.

 

Keep the confirmation email for proof of purchase, however you will not be admitted into the theatre with this. You will need your BARCODED TICKETS. The link for this will be sent to you by email within 48 hours of purchase.

 

Please do not leave seat amendments until the box office. Any customer wishing to amend seats at the box office will be asked to wait until the performance start time to ease congestion at the theatre.

 

Pantomime: Concessionary rate available Monday-Saturday Matinee available for under 12's and over 65's.


Play: There are no concessionary rates available


Groups: Plays - Per 10 seats booked, we will reward you with 2 complimentary tickets (pro rata) please contact us beforehand to add these to your booking. You will not be entitled to these at the box office.

 

If you cannot find your e-ticket, log on to your account at www.sparksem.com and click 'My Account' - find your order and click on it. Then scroll down to 'Get Tickets Here' at the bottom of the page. Then print and bring with you. These tickets must have barcodes on, click our 'Ticket Delivery' page for more information.

 

If you are stuggling to book tickets online, please call us on 0161 327 2781  (Option 2, Monday-Thursday 4pm-7pm)


PLEASE NOTE: We cannot hold Group Reservations for the Saturday Matinee showing of our annual pantomime.